Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password (encrypted), profile information
• Project Information: Details you provide about your software development needs
• Job Application Data: Resume/CV, cover letter, work history, references
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, inquiries, and feedback you send to us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, pages visited, time spent
• Cookies: Session cookies for authentication and functionality
• Analytics Data: User behavior, traffic sources, device information

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Project Management: To coordinate development work, manage deadlines, and deliver results
• Recruitment: To process job applications and evaluate candidates
• Analytics: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security risks

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Hosting Providers: For website and application hosting
• Email Services: For transactional and marketing communications
• Payment Processors: For secure payment processing (Stripe, PayPal)
• Analytics Tools: For website analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to emergency situations

3.4 Business Transfers

If Goshen Web X is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active, plus 2 years after closure
• Project Data: Retained for 7 years for legal and tax purposes
• Job Applications: Retained for 2 years or as required by employment law
• Marketing Data: Retained until you unsubscribe or request deletion

5. Your Rights and Choices

Under Canadian privacy law (PIPEDA) and international regulations (GDPR), you have the following rights:

5.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.

5.2 Correction

You can request that we correct inaccurate or incomplete information.

5.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

5.4 Opt-Out

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

5.5 Withdraw Consent

Where we process data based on consent, you can withdraw that consent at any time.

To exercise these rights, contact us at: info@goshenwebx.io

6. Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff trained on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Goshen Web X is based in Québec, Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy.

12. Compliance with Canadian Law

This Privacy Policy complies with:

• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• Quebec Law 25: An Act to modernize legislative provisions respecting the protection of personal information
• GDPR: General Data Protection Regulation (for EU residents)